Bill Pay FAQ
Banking | Online Banking | Bill Pay | Security
Q Is there a charge for Bill Pay?
ABill Pay is FREE to all of First Keystone Bank's personal account customers, if at least three payments are made each month. First Keystone Bank reserves the right to charge Bill Pay users who do not meet this minimum requirement.
Q How does bill payment work?
A To help you understand the process, we have provided a diagram.
Q When is Bill Payment available?
A You can schedule payments 24 hours a day, seven days a week.
Q Can I use electronic bill payment with all my accounts?
A No, only checking accounts can be used for bill payment purposes.
Q Is it possible to schedule recurring payments?
A Yes. You can schedule weekly, semi-monthly and monthly recurring payments. The final payment of a recurring payment scheme is designated by a 'Final Payment Date.'
Q When I add a new payee to my bill payment account, or change my account number, how quickly will the change take place?
A When you update the information for the bill payment account, the changes are implemented virtually instantaneously.
Q Are my bill payment transactions reflected as Internet Banking transactions?
A All bill payment transactions become part of the Internet Banking transaction history and show up in personal financial management applications when the transaction history is downloaded.
Q Is there a limit to the number of bill payment accounts I can set-up?
A Yes, you are limited to one bill payment account.
Q Who can be paid using the bill payment system?
A Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.
Q Can I pay my bills on the weekend?
A You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the Friday before. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend.
Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the previous business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.
Q Can bill payment be used when I am out of the country?
A : Bill payment provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay your bills while out of the country. Payees must be located within the 50 United States and Territories.
Q How is my account debited?
A : Your account is debited via ACH. Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.
Q Are payments made electronically or by check?
A : Payments are made either by paper check or electronically by ACH credit. The method employed on any single payment depends on whether the Bill Payment processor has established an electronic payment relationship with the payee and they are found on the electronic payee database. The payee will be in receipt of payment within three (3) banking business days for an electronic payee and five (5) banking business days if the payee is paid by check.
Q How do I add new payees?
A : You can add payees by accessing the Add Payee screen. New payees will be added to the payee list immediately.
Q If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?
A : Each bill payment is debited separately.
Q If I make an error in selecting an electronic payee and it results in a late fee, am I responsible for the charges?
A : If you select an electronic payee address that matches your payment coupon exactly and the Bill Payment processor routes the payment to a different payment center, the Bill Payment processor is responsible for the late charge and will reimburse any payee-imposed late fees, up to $50.00. If you select an electronic payee with an address that is different from that indicated on the payment coupon, you are responsible for the late charge. You always have the option to manually set up a payee with the (correct) address found on the payment coupon.
Q What if I do not have sufficient funds on the day my account is debited?
A : If a 'non-sufficient funds' condition exists, the debit will be returned via banking channels. The ACH return will prompt the system to block your bill payment account, preventing you from making more bill payments until the NSF condition is resolved. Any future dated recurring payments scheduled for release during the time the account is blocked will not be sent.
Q How do I place a 'stop payment' on a bill payment?
A : A payment may be edited or deleted anytime before the "process date." Payments that have been remitted electronically cannot be stopped.
Q Who do I contact if I have questions or problems with Bill Payment?
A : Call Bill Pay Customer Support at 1-866-313-1882. Support is provided 24 hours a day, 7 days a week. Because of high volumes, the best time to call is usually between 7AM and 2PM Central Standard Time.
